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We do not issue ISO certificates. Audits and certification decisions are made by independent certification bodies.

ISO standards for IT, SaaS and software companies

Software and IT service providers usually meet ISO standards through customer security questionnaires, vendor risk reviews and procurement checklists. Enterprise buyers want to know how access is controlled, how incidents are handled and who is responsible for what in the cloud. Management-system standards give a structured, auditable way to answer those questions once instead of many times.

Updated 5 November 2026

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Why organizations in this sector ask

Security questionnaires

Customers send long vendor security questionnaires, sometimes asking for a SOC-style report or an ISO/IEC 27001 certificate. A single audited management system can cut repeated explanations.

Cloud shared responsibility

Hosting on a public cloud does not remove your duty to configure access, logging, backup and encryption properly. A management system makes it clear which controls are yours.

Service reliability and data protection

Uptime commitments, change management and personal data handling are recurring topics in customer contracts.

Standards to look at first

Management-system certificationISO/IEC 27001Information securityThe main information security management system standard. It covers risk assessment, access control, supplier security, incident handling and secure development within a defined scope.Management-system certificationISO/IEC 20000-1IT service managementFits managed service providers and support teams that need consistent incident, change and service-level processes.Management-system certificationISO/IEC 27701Privacy information managementExtends an information security system to privacy, for companies that process personal data on behalf of customers.Management-system certificationISO/IEC 42001AI managementRelevant to companies that build or deploy AI systems and are asked how those systems are governed.Management-system certificationISO 22301Business continuityRelevant where customers ask about disaster recovery, backup and how a service is restored after an outage.

Common challenges

  • Customer questionnaires use different wording, so answers are rewritten every time.
  • Access rights accumulate over time, and leavers or role changes are not always reflected.
  • Infrastructure is changed quickly and the change record does not keep up.
  • Teams assume the cloud provider handles security that the customer is in fact responsible for.
  • Third-party tools and sub-processors are adopted without a supplier review.

Evidence you may be asked to show

  • An information security risk assessment and a statement of applicability.
  • Access control reviews, joiner-and-leaver records and multi-factor authentication settings.
  • Change, backup and restore test records.
  • Incident logs showing how events were handled and reviewed.
  • Supplier and sub-processor assessments, and security awareness training records.

Questions an auditor might ask

  • What is in the scope of your management system, and which systems or teams are excluded?
  • Which security responsibilities stay with you when you host on a public cloud?
  • When did you last test restoring from backup, and what did you learn?
  • How do you decide who gets production access, and how often is it reviewed?
  • Walk me through your last security incident from detection to lessons learned.

What a certification scope can look like

  • Example: Design, development and hosting of a cloud-based software-as-a-service platform for business customers.
  • Example: Provision of managed IT support and infrastructure services.
  • Example: Custom software development and maintenance for client organizations.
  • Example: Operation of a customer-facing online service, including its supporting infrastructure.

These are illustrations to discuss with the certification body. We do not approve or pre-approve scope. MIYAAR CONNECT explains and connects; the certification body audits and decides.

Common questions

Is ISO/IEC 27001 the same as a SOC report?
No. ISO/IEC 27001 is a management system standard audited by a certification body. A SOC report is an attestation by an auditor against a different framework. Customers differ on which they accept, so ask them.
Does certification cover our cloud provider's security?
No. It covers your organization's management system within your scope. You remain responsible for how you configure and use the cloud services, and you should understand what your provider covers.
Does a start-up with a small team need all of these standards?
Usually not. Most companies begin with the standard their customers ask for, commonly ISO/IEC 27001, and add others later. See the guide on which standard fits.
How is the price decided?
Factors include the number of people in scope, the number of locations, and the complexity of the systems. See the page on certification cost factors. Only a certification body can quote.

What affects certification cost

Useful reading

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